If Service mode cannot be established, here are several things you can check:
- Make sure your phone / tablet has a reliable connection to the internet
- Make sure that Sentinel App has Bluetooth and location permissions
- Make sure you have Bluetooth enabled
- Make sure the device is running (LED are blinking) and that the phone is in proximity of the device
- Restart sentinel app
- Restart your phone
If the Service mode does not start, please fill out this form for easier troubleshooting:
Serial number of the device you were trying to connect to:
Android/iOS Device model:
Operating system version:
App version:
Username used to log into the app:
Approximate date and time of the issue:
If possible, provide a screenshot of the issue.
While using the app please observe the following:
Are you able to open the boat normally?
What is the status of the Bluetooth icon?
[ ] the Bluetooth icon on the top right was NOT visible
[ ] the Bluetooth icon on top right was visible, but orange/red
[ ] the Bluetooth icon on top right was visible, and green
The Bluetooth icon should look like this:
Advanced troubleshooting (Older Android versions only, applicable for cases where many different devices were connected to the phone in the past):
6. Android phones limit the number of paired devices. This limit is usually 100 devices, but sometimes lower. Each device that you test is added to the list of paired Bluetooth devices. When this list is full, you cannot add more devices, so you have to delete the old ones. Go to Connections/Bluetooth in your Android settings and Forget/Unpair old Boat monitor devices.
