How will I be informed that my subscription needs to be renewed?
21 days before your subscription expires, you will receive an email with instructions on how to renew your subscription. At the same time, both the mobile and web application will show an informative banner.
How do I renew my subscription?
Upon receiving the email that your subscription is about to expire, you will also be able to renew your subscription. In the web application, click on the Account dropdown and select "My Subscription". From there you will be able to manage the subscription plans for all your devices. After completing the renewal process for a device, future renewals are automated. You will receive an email notice before your card is charged every year.
Can I modify my subscription plan?
You can customize your subscription plan to fit your needs at any time. You can choose from different coverage areas (Europe, Worldwide), upgrade the number of displayed sensors and switches, and choose between additional features such as CZone and Sentinel Plus.
Can I downgrade my subscription plan?
Yes. The feature you have chosen to downgrade will continue working until the end of the active subscription term, but will not be included in successive automatic renewals.
Can I disable automatic renewals?
Yes, you can do so at any time. Any existing subscription will continue working until expiry.
To disable automatic renewal, in the web application click on the Account dropdown and select "My Subscriptions". Then, use the option "Manage automatic renewal" corresponding to your device.
Can I cancel my subscription?
You can cancel automatic renewal of your subscription plan at any time. You device will continue working until the end of your subscription. If you wish to completely stop using the Sentinel services, and stop monitoring at once, delete the boat from the Sentinel application and unplug the monitoring device from power.
What happens when my subscription expires?
After a brief grace period, your monitoring functionality will be suspended. Renewal of an expired subscription incurs and additional re-activation fee.
I can't find the option to renew my subscription, help!
You will be able to renew your subscription 21 days before your initial subscription expires. At that time, you will also receive an email with instructions on how to proceed. If you did not receive the email, and the option is still not present, please contact Sentinel support.
What payment options are supported?
We currently support Mastercard, Visa and PayPal.
Can I receive a VAT invoice?
VAT invoices are supported but require manual approval. Please contact Sentinel support before completing any subscription renewal/purchase online.